FAQ

ZenoxCRM is a cloud-based Customer Relationship Management (CRM) software designed to help businesses manage their customer interactions, sales processes, and marketing campaigns in one centralized platform. It provides features such as contact management, lead capturing, follow-ups, drip marketing, invoicing, purchase management, payroll, WhatsApp/SMS broadcasting, and many more. ZenoxCRM is ideal for small and medium-sized businesses looking to streamline their operations, improve customer engagement, and drive business growth. With its user-friendly interface and comprehensive features, ZenoxCRM empowers businesses to manage leads, sales, and customer support efficiently.

ZenoxCRM is suitable for a wide range of users, including freelancers, consultants, service providers, small businesses, and large enterprises. It’s designed to meet the needs of various industries by providing scalable and customizable solutions.

Getting started with ZenoxCRM is simple:

• Choose a Plan: Select a pricing plan that fits your business needs (Sales Pro, Invoice Pro, or Business Pro plan).
• Sign Up: Sign up for a new account and get FREE trial.
• Go to Settings: After signing up, go to the settings section to add your company logo and other business details for a personalized experience.
• Add Employees: Go to the setup section to add employees to your ZenoxCRM account.
• Create Roles and Permissions: Define specific roles and permissions for each employee to control access to features and data.
• Create Login Credentials: In the user management section, create login credentials for each employee to give them access to the CRM.
• Integrate Tools: Connect your preferred lead sources like Facebook, Instagram and other online portal. Connect WhatsApp API, Bulk SMS Service and Email.
• Start Using ZenoxCRM: Manage leads, send estimates, automate follow-ups, and track sales—all from one platform.

Yes, ZenoxCRM supports multi-user access with role-based permissions. This ensures that users have appropriate access based on their roles and responsibilities.

Yes, ZenoxCRM is accessible on mobile devices through our responsive web design, allowing you to manage your business on-the-go.

Yes, ZenoxCRM offers a free trial to allow you to experience our features and benefits before committing to a subscription. Sign up on our website to start your free trial and explore how ZenoxCRM can enhance your business operations.

We regularly update ZenoxCRM to introduce new features, improve performance, and enhance security. Updates are automatically applied, ensuring you always have access to the latest version.

The Auto Responder System in ZenoxCRM allows you to automate responses to customer inquiries and follow-ups. This ensures timely communication and improves customer satisfaction.

ZenoxCRM performs regular backups of your data to ensure it is safe and recoverable in case of any issues. Our data backup processes are compliant with industry standards.

We’re constantly improving ZenoxCRM based on customer feedback. If you have a feature request, you can submit it through our support ticket system.

Yes, you can upgrade or downgrade your plan at any time. Any pricing adjustments will be calculated based on the new plan’s rate. You can submit your request through our support ticket system.

Click on your profile picture in the top-right corner of the ZenoxCRM dashboard, and select the "Support Ticket" option.

If you exceed the 500 contacts or 500MB storage per user limit, you can purchase additional capacity as an add-on.

Yes, you can cancel your subscription at any time. However, please note that no refunds are issued for the remaining duration of a subscription.

ZenoxCRM is a web-based application accessible from any device with an internet connection, including desktops, laptops, tablets, and smartphones. It is compatible with all major web browsers.

The Customer Portal gives your customers access to view invoices, estimates, and other relevant details, enhancing customer experience and transparency.

A CRM helps improve customer management, streamline sales processes, and support business growth. You should invest in a CRM when:

• Managing Leads is Challenging: It’s hard to keep track of leads or follow-ups manually.
• Sales Tracking is Unorganized: You need a consistent way to manage sales pipelines.
• Team Collaboration is Needed: Your team is growing, and collaboration across departments is essential.
• Missed Customer Interactions: Important customer communications or follow-ups are being overlooked.
• Business Expansion: You’re scaling your business and need better insights and automation to grow efficiently.

ZenoxCRM offers a complete solution for managing leads, sales, and customer engagement efficiently and effectively. ZenoxCRM stands out with:

• Affordable Pricing: Competitive plans starting at ₹1,999 per user per year.
• Comprehensive Features: Includes lead capturing and management, invoicing, drip marketing, WhatsApp/SMS broadcasting, and more.
• WhatsApp API Integration: Seamless integration with WhatsApp API for better customer communication.
• User-Friendly Interface: Intuitive design for easy navigation and quick adoption by teams.
• Scalability: Ideal for businesses of all sizes with tools to grow alongside your business.
• Centralized Data Management: All customer, sales, and lead data is stored in one place for easy access and collaboration.
• Automation: Automates follow-ups, reminders, and workflows to save time and increase efficiency.
• Support for Business Operations: Features like expense management, payroll, and purchase management go beyond basic CRM functions.